1. Delivery Coverage
We deliver Liv T-550 to all 36 states in Nigeria and the Federal Capital Territory (FCT). No matter where you live — Lagos, Abuja, Kano, Port Harcourt, or any rural community — your order will reach you.
2. Pay on Delivery
We operate a strict pay-on-delivery model. You only pay our courier when your package physically arrives at your delivery address. No upfront payment, no deposit, no risk.
Please ensure you have the exact amount ready in cash when the courier arrives. Some couriers may also accept bank transfer at the door — confirm with the delivery agent on arrival.
3. Delivery Timeframes
| Delivery Zone | Estimated Time |
|---|---|
| Lagos & Lagos Mainland | 1–2 business days |
| FCT (Abuja) & surrounding areas | 1–3 business days |
| Major South-West, South-East, South-South cities | 2–3 business days |
| Northern states & remote regions | 3–5 business days |
| Rural / hard-to-reach areas | 3–7 business days |
Delivery times are estimates only and start counting from the day your order is confirmed by our customer service team. Delays may occur during weekends, public holidays, weather events, or transport disruptions.
4. Order Confirmation Process
- After placing your order, our customer service team will call or WhatsApp you within 24 hours to confirm.
- If we cannot reach you within 48 hours despite multiple attempts, your order may be cancelled.
- Please ensure the phone number you provide is active and accessible.
5. Delivery Charges
The product price displayed on this website includes standard delivery fees for most locations. Some remote or rural areas may incur a small additional delivery surcharge — if applicable, this will be communicated to you during the confirmation call before dispatch.
6. Receiving Your Package
- Please ensure someone is available at the delivery address during the expected delivery window.
- If you are not available, you may authorize a family member or neighbour to receive and pay for the package on your behalf.
- Inspect your package before paying. Confirm it contains your selected number of Liv T-550 units in sealed condition.
- Once you have inspected and accepted the package, payment is due in full.
7. Failed or Refused Deliveries
If a delivery fails because the customer is unreachable, refuses to accept the package, or provides an incorrect address, the order will be returned to our warehouse. Repeat customers with multiple failed deliveries may be required to make a partial advance payment on future orders.
8. Damaged or Incorrect Items
If your package arrives damaged, opened, or contains the wrong number of items, do not pay and contact our customer service team immediately. We will arrange a replacement or refund as appropriate.
9. International Shipping
At this time, we ship only within Nigeria. International orders are not currently supported.
10. Tracking Your Order
Once your order is dispatched, our customer service team will share tracking details and the courier's contact number via WhatsApp or SMS. You can reach out to either our team or the courier directly for live updates.
11. Questions?
If you have any questions about delivery — including special delivery requests, expected timelines for your area, or issues with a current order — please contact our customer support team via the channels provided in your order confirmation message.