At Natural Wellness, your privacy matters. This Privacy Policy explains what information we collect when you visit our website or place an order for Liv T-550, how we use it, and the choices you have.
1. Information We Collect
When you place an order or interact with our website, we may collect:
- Personal contact details: Full name, phone number, WhatsApp number, email address, delivery address.
- Order information: Selected package, preferred delivery date, gender (optional, for delivery context).
- Technical information: IP address, browser type, device information, and pages visited via standard analytics.
- Communication records: Notes from confirmation calls, WhatsApp messages, or email conversations with our support team.
2. How We Use Your Information
- To process and deliver your order
- To call or message you to confirm order details
- To provide customer support and respond to enquiries
- To improve our products, website, and customer experience
- To send order updates and (with your consent) occasional offers
- To detect and prevent fraud or misuse
- To comply with legal obligations under Nigerian law
3. Information Sharing
We do not sell your personal information to third parties. We share information only with:
- Delivery partners — name, phone number, and address, strictly to fulfill your order
- Service providers — payment, hosting, analytics, and customer service platforms operating under confidentiality
- Legal authorities — when required by law, court order, or to protect our legal rights
4. Cookies & Tracking
We use cookies and similar technologies to remember preferences, measure traffic, and improve user experience. We may use:
- Google Analytics & Google Tag Manager — for traffic and behaviour analytics
- Microsoft Clarity — for session-level UX insights
- Meta (Facebook) Pixel — for ad attribution and audience measurement
- TikTok Pixel — for ad attribution where applicable
You can control cookies through your browser settings. Disabling cookies may affect some site functionality.
5. Data Security
We use commercially reasonable technical and organisational measures to protect your information from unauthorized access, loss, or misuse. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.
6. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes set out in this Privacy Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Order records may be retained for up to 7 years for accounting and regulatory purposes.
7. Your Rights
Under the Nigeria Data Protection Act (NDPA) 2023, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your data (subject to legal retention obligations)
- Withdraw consent for marketing communications at any time
- File a complaint with the Nigeria Data Protection Commission (NDPC)
To exercise any of these rights, contact our support team through the channels listed in your order confirmation.
8. Children's Privacy
Our products and website are intended for adults aged 18 and over. We do not knowingly collect personal information from children. If you believe we have inadvertently collected such information, please contact us so we can delete it.
9. Third-Party Links
Our website may contain links to third-party websites (e.g., social media, payment partners). We are not responsible for the privacy practices of these external sites. Please review their privacy policies separately.
10. Updates to This Policy
We may update this Privacy Policy from time to time. The "Last updated" date at the top of this page reflects the most recent version. Material changes will be communicated via the website.
11. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact our customer support through the order page or via the contact channels provided in our delivery confirmation message.